Our Commitment At Full Throttle Hobbies we are committed to providing you with a good selection of competitively priced shipping options to get your R/C order delivered to you fast! The following information should answer most questions about the shipping process. If you don't find an answer to your question, please call us 830-443-4954 or send us an email at info@fullthrottlehobbiesrc.com. We will do everything we can to get an answer to your shipping question right away.

 

Same-Day Shipping:    Most orders for in-stock items received on a business day before 12:00pm CST will be shipped the same day. Unfortunately, we cannot guarantee this as seasonal and daily volumes may prevent same-day shipping in some cases. However, please note that all in-stock orders placed before 12:00 CST will be shipped no later than the following business day. If you have an emergency order that must be shipped on the day the order is placed, please call us at 830-443-4954 to confirm.

Choice of Carrier:    In most cases the carrier you choose at checkout will be the agent that delivers your order. However, Full Throttle Hobbies reserves the right to substitute another carrier that might be able to either (1) deliver your order faster, or (2) better handle an order of the particular size, composition, and weight. The most common examples would be substituting USPS for Federal Express Ground or vice-versa.

Important:    Please note that shipping upgrades (Federal Express) will always be delivered by the carrier chosen at checkout.

Alaska & Hawaii:    All shipments to Alaska and Hawaii, unless upgraded to Federal Express, are delivered via USPS Priority Mail.

How Long Does it Take?:    Please refer to the delivery timetable below for estimated delivery times with each option.

All delivery estimates are from date shipped and are in business days. Note: USPS Priority Mail does deliver on Saturday at no additional cost.

USPS Priority Mail: (Used for small orders + HI & AK)	Usually delivers within 3 days
Federal Express Ground:	Delivery in 1-5 days
FedEx Express Saver:	Delivery by 4:30pm on 3rd day (7pm to residences)
FedEx 2-Day:	Delivery by 4:30pm on 2nd day (7pm to residences)
FedEx Standard Overnight:	Delivery by 3pm next day to most addresses (4:30pm to rural areas)
FedEx Priority Overnight:	Delivery by 10:30am next day to most addresses (5pm in remote areas)

Federal Express Upgraded Shipping:    In some cases, the Federal Express upgraded shipping cost shown at checkout will not accurately reflect the charge for an order of a particular size and weight. If the cost to ship via Federal Express will be higher than the amount shown at checkout, we will notify you immediately and before we ship the order (The reason for this possible increase is that Federal Express calculates their rates based on two criteria: (1) the actual weight of the shipment; and (2) the dimensional weight of the shipment. For example, a 26 x 14 x 14 carton weighing 10 pounds would cost more that an 18 x 10 x 10 carton weighing the same 10 pounds. As the bigger carton takes up more of the airplane, the cost is higher. Although our system can calculate the exact weight of your order, it cannot determine the exact size carton your order will be placed in. Fortunately, most of the time the upgraded shipping costs provided at checkout are 100% correct.)

Special Note:    All Federal Express deliveries and most USPS orders are shipped with delivery signature required unless customer waives this requirement and advises Full Throttle Hobbies via email that they will accept liability should the shipment be stolen after delivery.

Parts Orders:    Most parts-only orders are shipped via USPS Priority Mail. Some of our competition advertise "express shipping" on parts for under $4.00. What they don't tell you is that your order is being sent via USPS Parcel Post, which can take more than 10 days for delivery. To get USPS Priority Mail service, the cost goes up substantially. You will be happy to know that when Full Throttle Hobbies ships via USPS Priority Mail, we do it for less than the other guys so you don't have the big upcharge or the long wait.

Hazardous Materials:    All hazardous materials (nitro fuel, e.g.) must be shipped via ground service. Full Throttle Hobbies complies with all Hazmat regulations as stipulated by the Department of Transportation Pipeline and Hazardous Materials Safety Administration.

International Orders:    Full Throttle Hobbies does not deliver to international destinations. We do ship within the continental United States as well as Alaska and Hawaii.

Returns Policy
Returned merchandise must be in unused condition and in its original packaging. The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise. Radios must be returned with unmounted servos and switch harness.
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.
Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.

Returns sent COD will not be accepted.

Defective Merchandise
If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer's warranty.